Whether you call, submit a form, personally consult, or use one of our online tutorials, we strive to "be there" when you need us.

Note: Support of Orchard Downs and Ashton Woods internet is provided by Comcast. Please see the Orchard Downs and Ashton Woods technology pages for more information.

Requesting Help

There are three ways you can get help:

• By calling the URHnet Helpline at (217) 244-1111. The Helpline operates from 7-10 PM, Sunday through Thursday.
• By submitting an Online Help Request. A NetTech will contact you shortly to help you resolve your problem.
• By visiting your computer lab during NetTech consultation hours. In most locations, NetTechs are on duty in computer labs from 7:00-8:00 PM, Sunday through Thursday. Check posted lab hours in your local computer lab for variations.

For general questions, you can also look over the FAQ.

Tutorials

• Steps to the Net 2007: Undergrad Halls (PDF)
• Steps to the Net 2007: Goodwin/Green & Sherman (PDF)
• Steps to the Net 2007: Daniels (PDF)

Computer Center Consulting

Our computer labs are open 24x7 but are staffed only during evenings. For hours, see our schedules.