Technology services for our residents include numerous avenues of support and assistance, much of which surrounds URHnet. Whether you call, submit a form, personally consult, or use one of our online tutorials, we strive to "be there" when you need us.

Note: Support of Orchard Downs internet is provided by Comcast. Please see the Orchard Downs technology pages for more information.

Requesting Help

If the above troubleshooting guides and tutorials did not answer your questions try reading the FAQ or URHnet Guide. Please note: We no longer support Windows versions 95/98/ME/NT/2000. These Operating Systems are no longer supported by Microsoft. For this reason, to receive support you must upgrade to Windows XP or Vista. For a list of recommended systems see our Recommended Computer Systems page. If you are unable to solve your problems using the information provided above then you can request help from a NetTech in three ways:

• By visiting your computer lab during NetTech consultation hours. In most locations, NetTechs are on duty in computer labs from 7:00-8:00 PM, Sunday through Thursday. Check posted lab hours in your local computer lab for variations.
• By submitting an Online Help Request. A NetTech will contact you shortly to help you resolve your problem.
• By calling the URHnet Help Line at 244-1111 (4-1111 on campus phones). The Help Line operates from 7:00-10:00 PM, Sunday through Thursday.

Tutorials

• Steps to the Net 2007: Undergrad Halls (PDF)
• Steps to the Net 2007: Goodwin/Green & Sherman (PDF)
• Steps to the Net 2007: Daniels (PDF)
• Steps to the Net 2005 and other videos! (Video)

Computer Center Consulting

Our computer centers are open 24x7 but are staffed only during evenings. In all centers except the ones in Weston, Clark, and Daniels Halls, staff are on duty from 7:00pm - 1:00 am., Sundays-Thursdays. (Weston, Clark, and Daniels are staffed until 11:00pm.)