• When to contact Comcast
• Contact Comcast

If you are having problems setting up your internet connection for the first time please see the Setup Instructions.

If you are experiencing an outage, try checking with your neighbor to see if others are experiencing the same. Then you may call Comcast to report the outage.

If you find that you are the only person experiencing an outage make sure you have a working virus scanner and popup blocker. Verify your computer is still connected by checking the lights on the cable modem and/or router. Visit the Connecting your Computer to Comcast Internet page for more information.

Contact Comcast

You can contact Comcast in the following ways:

Website	http://www.comcast.net/help
Phone	(217) 384-2500 or Toll Free (888) 736-2270 Customer Support Available 24 hours a day, everyday
Mail or in person	303 E. Fairlawn Dr. Urbana, IL 61801 Office Hours: Mon-Fri 8am-6:30pm, Sat 8am-12pm