Position descriptions:
Resident Advisor

Desk Clerks:

We are pleased to provide you with some information about our student desk clerk positions. We are excited about the prospect of receiving your application and hope this information will be informative and helpful. There are two graduate/upper division residence halls within University Housing: Daniels Hall (1010 West Green Street in Urbana) and Sherman Hall (909 South Fifth Street in Champaign). Both these halls are open 12 months per year and have a 24-hour desk operation. Student employees are hired, as needed, throughout the year. Clerks may be hired to work from 3 hours per week up to 20 hours per week, depending on hall needs and clerk availability. All applicants are required to be enrolled in a degree-seeking program at the University of Illinois and are subject to all student employment policies and procedures. There are three categories of clerks: • Office clerks serve as the general receptionist for the hall; they answer phones and work directly with residents to address their needs and/or concerns. • Mail clerks are responsible for distributing federal, United States mail, UPS and campus mail to the residents in an accurate, timely manner (only in Sherman Hall). In Daniels Hall office clerks are responsible for the mail. • Night clerks have the same responsibilities as office clerks. Because their shift occurs between 11pm and 7am, night clerks have additional duties, including forwarding mail, doing rounds in the building and posting fliers. Each clerk serves as an important direct link to the residents. Because of this, it is always important to think of the residents’ needs and concerns. Please note the following non-negotiable expectations for all clerks regarding our efforts to provide customer service: 􀂙 Be on time for your shift. 􀂙 Be courteous, in person and on the phone. 􀂙 Keep the desk area clean and accessible. 􀂙 During a shift, doing homework and the use of the television and computers/e-mail are privileges, not “rights”. They should not distract you from your duties. 􀂙 Only staff members are allowed behind the desk. Remember, a clerk’s responsibility is to the residents (our “customers”). 􀂙 The dress code is casual, but professional. Midriffs, halter tops, cut off shorts, pajamas, etc. may not be worn. Shoes must be worn at all times. Clerks wearing inappropriate attire will be asked to change and repeat offenders may be subject to disciplinary action. To apply for a desk clerk position in Daniels or Sherman Hall, select “Desk Clerk Application” below. The University of Illinois is an affirmative action, equal opportunity employer.

Desk Clerk Application